ADD NEW PROFILE

To get your business insights analysis and improve your profile!

F.A.Q.

How to?

Follow these simple steps:

1) Logout from NJB (click on "Personal Area" on the top right!)
2) Login with Facebook (again)
3) BEFORE you confirm it/’s you, click on “Edit Settings”
4) Check if your Instagram profile is the business profiles list and select it!
5) Be sure to give ALL permissions (even those to manage your Facebook pages!)

Your profile does not appear among those to be selected?

If in point 4 you did not find the Instagram profile you were looking for, check that:

✔ You Logged in with Facebook!
✔ You gave all the permissions, even those to manage Facebook pages!
✔ IYour Instagram profile is business (or creator)
✔ Your Instagram profile is connected to a Facebook page (NOT a profile!) where you are an administrator

Have you given all permissions but still don't see your profile?

Check that all the conditions below are verified:

1) Your Instagram profile is Business or Creator:
Open Instagram app --> go to your profile --> open "Settings" from the top right menu menu --> "Account"

2) The Instagram profile is correctly connected to the Facebook page:
Open Instagram app --> go to your profile --> click on “Edit Profile" --> "Page”

3) You are the administrator of the Facebook page associated with the Instagram Business profile:
Open your Facebook page --> "Settings" (scroll down the menu on the left) --> Click on "Page Roles"

4) The Facebook page is correctly connected to the Instagram profile:
Open your Facebook page --> "Settings" (scroll down the menu on the left) --> Click on "Instagram"

Have you logged in with Facebook but there is no "Change Settings" button?

1) We recommend you to try using incognito mode on your browser.
2) Or to use a different browser
3) In case it does not appear yet: delete the Facebook cookies from your browser.

Have you checked everything perfectly, but you it's not connected yet?

Click on the top right icon with the two arrows in circle on "Your profiles" page to refresh it.
In case it does not appear yet:

1) Click here to open “Business Integrations” on Facebook
2) Remove Not Just Analytics from the apps
3) Come back on Not Just Analytics Business and login again with Facebook, giving all permissions. Even those to manage Facebook pages!

Or check that the Instagram profile is correctly connected to a Business Manager you own!

Have you registered with an email and NOT with Facebook?

1) Log out from your Not Just Analytics Business (click on "Personal Area" on the top right --> logout)
2) Register from scratch on Not Just Analytics Business via Facebook login!
3) If you had some lists in the old profile, don't worry. Go to "Lists" from "Search" tab and click on "Import Lists"